Terms and Conditions
Goldmen wants to deliver quality. We will adhere to the requirements of diligence, legitimacy, reasonableness, reliability and know ability. In the following we concretize these principles;
1.1 These Terms and Conditions apply to all agreements with Goldmen regarding participation or assignment to hold courses, training, coaching, DNA assessments and other forms of research, training, guidance or consultancy.
1.2 Deviations from these terms are binding only if and insofar as they have been confirmed by Goldmen in writing.
2. Offer and agreement
2.1 An offer has a validity of up to 14 days unless expressly stated on the offer. Acceptance of the offer after the stated term has no binding terms for Goldmen.
2.2 The agreement between Client and Goldmen is established by signature by the Client of the Offer or in the case of “Open Subscriptions” by signing the appropriate registration or application form. In case of coaching by signing the coaching contract by co-opted.
2.3 Oral commitments will only bind us after we have confirmed this oral commitment expressly and in writing
3. Cancellation by Client
3.1 The DNA research or assessment commissioner has the right to cancel participation in, or cancel the assignment for research, consultancy or coaching by e-mail.
3.2 In case of cancellation longer than one month before commencement of the investigation, consultancy or coaching, the client is obliged to pay 50% of the agreed amount for administration fees.
3.3 In case of cancellation between one month and two weeks before the start of the investigation, consultancy or coaching, the client is obliged to pay 75% of the agreed amount.
3.4 In case of cancellation less than two weeks, the client is obliged to pay the fully agreed amount.
3.5 In the event that the client or the participant designated participant after the start of the examination, coaching participation ends or otherwise does not participate in research, consultancy or coaching, the client is not entitled to any refund.
4. Cancellation by Goldmen
4.1 Goldmen has the right to cancel a course in the course of an open-registration course without giving notice of reasons or rejecting the participant’s designated participant, in which cases the client is entitled to repayment of the total by this client Goldmen paid amount within 14 days.
4.2 Goldmen has the right to change the training location when there are fewer or more participants present than expected.
4.3 Goldmen is in conversation with participants in less than the minimum number of participants about the passage / cancellation / reset of the training.
5.1 The Client will provide Goldmen with timely assistance, information and information which Goldmen considers necessary or useful in order to perform the assigned work.
5.2 If it has been agreed that the Client Goldmen will provide equipment, materials, information carriers and / or data on information carriers, they will comply with the specifications notified by Goldmen to the Client.
5.3 Questions of an administrative nature will be answered within one week. Should a letter require a longer processing time, we will send a letter of receipt to the client within one week and indicate when they can expect a response.
6.1 Although Goldmen will always wish to consider a request for modifications, additions, and corrections of the agreed work, Goldmen is not obliged to such consent in any way.
6.2 Such consent may not be given expressly and in writing.
6.3 When Goldmen agrees with the changes, additions or corrections of agreed work, such modification, addition or correction may affect the agreed price and / or time of execution or delivery. Goldmen will always be charged to the client in accordance with the applicable rates. Less work may lead to a reduction in the agreed price, but Goldmen reserves the right to charge the client the costs incurred by Goldmen, the non-otherwise used manure and equipment hours, as well as the lost profits.
7.1 Both parties are required to maintain confidentiality of any confidential information they have obtained from one another or from another source under their agreement. Information is confidential if notified by the other party or if it is due to the nature of the information. In case of termination of an agreement, for any reason, the intended confidentiality obligations will remain in force.
8.1 Goldmen’s prices are exclusive of sales tax and other charges imposed by government.
8.2 If the client is not liable for VAT, Goldmen still has the right to charge VAT.
9.1 Unless otherwise expressly stated by Goldmen, payment of the work and / or delivered products performed by Goldmen must be made within 14 days of the invoice date. Exercises with open registration form an exception.
9.2 The payment of an open-class course must be met 14 days before the start date.
9.3 If the Client has not fulfilled an invoice within the aforementioned payment period, Goldmen is entitled, without requiring any summons or notice of default, to charge the amount of this invoice per month or part thereof the current daily rate calculated from the due date. If and as soon as Goldmen subsequently handles the claim for collection, the client is in addition to Goldmen owed an amount of all costs incurred in the collection, both judicial and extrajudicial, which will be charged at 15% of the amount to be collected with a minimum of € 500, – per unpaid invoice.
10.1 Copyright to Goldmen’s published brochures and the project and course material is based on Goldmen, unless another copyright has been assigned to the work itself. Without the express written consent of Goldmen, the Client will not publish or reproduce any data from sections and / or extracts or any material in any way whatsoever.
11.1 The liability for damages for Goldmen is limited to the additional costs the client has to incur because another has to complete the unfinished assignment. However, Goldmen is never liable for the single delay in the performance of the agreed work. Furthermore, any liability for company damage is expressly excluded.
11.2 Goldmen is not liable for any damage caused by the client’s actions or omissions or by persons appointed by the client or for which the client is otherwise responsible.
11.3 The principal shall indemnify Goldmen and its employees or third parties acting in the name of Goldmen for claims of third parties for damage caused by the use made by Goldmen (on).
12.1 The contract with the client is governed exclusively by Dutch law.
12.2 All disputes are settled by the Dutch competent court, even if the A client abroad is established and a treaty will appoint a foreign court as competent.
12.3 Disputes arising from an agreement to which these General Terms and Conditions apply and which do not fall within the jurisdiction of the District Court shall be subject to the jurisdiction of the District Court of Goldmen.
13.1 If you have a complaint as a client or participant, you will receive a response within 2 weeks. We strive to handle your complaint within four weeks. If the handling takes longer, you will be notified. Of course, you can count on confidentiality on our own. We will, of course, make every effort to solve the problem with you. If unexpectedly do not succeed, an independent third party will be activated. That third party can be a jointly chosen mediator. The verdict of the third party is then binding. Complaints are registered and stored for three years.
14. Performance, reporting and warranty
14.1 Goldmen ensures that the work will be carried out professionally and at best insight and ability.
14.2 In order to ensure that professionalism stays at a required level, we regularly have internal consultations on topics in our field of expertise through intervision. In addition, we provide interaction feedback and we exchange didactic work, study materials and other ideas.
14.3 Our services are evaluated in both written and oral terms. Of course, these evaluations are for the client. At the same time, they form an important part of our internal quality control.